Key points
- iOS 27 introduces Call Context, an Apple Intelligence feature for the Phone app.
- The feature surfaces information like confirmation codes from Mail during business calls.
- It is currently available only in English on devices that support Apple Intelligence.
The short version
- Apple released iOS 27 with a new feature called Call Context in the Phone app.
- The tool automatically displays relevant information on-screen when calling a business.
- Users can see data such as flight confirmation codes pulled from their Mail app.
The details
Apple shipped iOS 27 with a new addition to the Phone application known as Call Context. According to 9to5Mac, this feature is built on Apple Intelligence technology. It activates when a user is on a phone call with a business entity. The system surfaces key information directly on the call screen. This data is pulled from across the user's other installed applications. For example, if a user calls an airline, the feature may display a confirmation code from their Mail app. The interface allows users to view this information without switching apps.
The functionality extends beyond single items of data. In a test case reported by 9to5Mac, a user called Southwest Airlines regarding a flight change. The iPhone automatically displayed the relevant flight information on the screen. The device also offered to read the confirmation number aloud during the conversation. If the primary information was not the most relevant, the system stacked another Southwest flight detail underneath. Users can tap to access these secondary details. This design keeps multiple pieces of related information within reach.
The context
Call Context follows previous Phone app updates in iOS 26. That version introduced Call Screening and Hold Assist features, according to the source material. iOS 27 adds to this suite of telephone-centric tools. The new feature is part of the broader iOS 27 release, which includes updates for Notes, Wallet, Maps, and Messages. Call Context specifically relies on the Apple Intelligence framework. This means it requires compatible hardware to function. It is not available on all iPhone, iPad, Mac, or Apple Watch models. Only devices that support Apple Intelligence can run this feature.
Language support for Call Context is currently restricted. The feature launches with English language support only. It does not yet support other languages. The source material notes that the feature surfaced information proactively during calls. It identified relevant data points like confirmation codes. The integration allows the operating system to bridge communication between the Phone app and productivity tools like Mail. This creates a unified view of information during active voice calls.
What to watch
- Monitor updates to language support for Call Context beyond English.
- Watch for expanded compatibility with older Apple device models.
- Track whether Apple adds support for more app integrations beyond Mail.
- Observe user feedback regarding the accuracy of surfaced information.
What it means for organisations
IT teams should assess whether this feature impacts device management policies. Verify if Apple Intelligence capabilities are enabled on corporate-owned devices. Review privacy guidelines to ensure automatic data surfacing aligns with company standards. Discuss with legal or compliance departments how on-screen data during calls is handled. Determine if employees need training on managing visible confirmation codes. Ensure that device configuration profiles do not inadvertently block Apple Intelligence features if they are permitted.
What to do and how to stay safe: iOS 27
- Check device compatibility lists to see if your hardware supports Apple Intelligence.
- Review iOS 27 release notes for changes to Phone app permissions.
- Update devices to iOS 27 to test the feature in a controlled environment.
- Monitor battery usage and performance impacts from new Apple Intelligence features.
Step-by-step guide: Secure Home Routers for Small Business Networks
General security guidance from the TechSec Headlines newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
What is Call Context in iOS 27?
Call Context is an Apple Intelligence feature that surfaces relevant information from other apps on the call screen when speaking with a business.
Which devices support Call Context?
It works on iPhone, iPad, Mac, and Apple Watch models that support Apple Intelligence.
What languages does Call Context support?
Call Context is initially available only in English.
