Key points
- Nine Minds created an integration connecting Huntress security alerts to AlgaPSA tickets in a few days.
- The build relied solely on Huntress public API documentation without requiring special access or support.
- The feature requires AlgaPSA Enterprise Edition and routes incidents to dedicated security boards.
The short version
- Nine Minds developed a functional integration between the Huntress API and AlgaPSA within days.
- The process used only public documentation, eliminating the need for vendor technical support.
- Incident reports from Huntress now appear as actionable tickets in the AlgaPSA platform.
The details
Nine Minds, the maker of AlgaPSA, built an integration that converts Huntress incident reports into AlgaPSA tickets in a matter of days. According to Huntress, the team used public API documentation to create the link. They did not request special access or technical support from Huntress during the development process. The integration allows security incidents to flow directly into the professional services automation platform where technicians manage daily operations.
The system maps Huntress organizations to AlgaPSA clients and translates incident severity into ticket priority. When the Huntress security operations center publishes a report, it appears on a dedicated security board in AlgaPSA. Technicians can work the ticket like any other task, allowing time tracking and billing to occur within the same system. If the Huntress SOC closes the incident, the associated ticket can close automatically.
The context
AlgaPSA was designed by Robert Isaacs and Arnie Bellini to address complexity and cost issues in existing PSA tools. The platform targets small managed service providers but has attracted larger firms as well. According to Huntress, over one hundred MSPs currently use AlgaPSA for daily operations. The decision to build the Huntress integration stemmed from customer demand and the visibility of Huntress in the MSP community.
The integration is available only in AlgaPSA Enterprise Edition, also known as AlgaPSA Pro. It is not included in the open-source Community Edition. Users must configure routing rules, including a fallback client and board, before incidents begin pulling into the system. AlgaPSA checks for new reports at intervals ranging from one to sixty minutes, rather than instantly.
What to watch
Organizations using this integration should monitor the polling interval settings to ensure timely ticket creation. They should verify that the dedicated API key used for the connection has appropriate permissions. Teams should check that severity mappings align with internal response procedures. Administrators must ensure that unmapped clients have a designated triage board to prevent incidents from slipping through.
What it means for organisations
Teams should evaluate how security alerts integrate with existing operational workflows. Verify that incident data flows into billing and tracking systems to ensure accurate resource allocation. Confirm that all severity levels map correctly to internal priority frameworks. Ensure that staff members responsible for response have access to the relevant ticketing boards. Review API key permissions regularly to maintain least-privilege access. Discuss these integration points with both security and operations leadership to align expectations.
What to do and how to stay safe: Huntress
- Review current integration configurations to ensure security alerts route to the correct operational boards.
- Verify that API keys used for automation have limited permissions and are monitored for unusual activity.
- Confirm that all incident severities map to appropriate priority levels within your ticketing system.
- Establish a process for handling unmapped clients to ensure no security report is lost during polling gaps.
Step-by-step guide: Secure Home Routers for Small Business Networks
General security guidance from the TechSec Headlines newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
How long did it take Nine Minds to build the Huntress integration?
Nine Minds built the integration in a few days using public documentation.
Is the Huntress integration available in the free version of AlgaPSA?
No, the integration is part of AlgaPSA Enterprise Edition and is not in the Community Edition.
Do users need special access to build integrations with the Huntress API?
No, partners can build integrations using public documentation without special access or support.
